We understand that buying clothing online can be tricky as you have never felt the product or tried it on. That’s why we at Saltwater have a returns policy that allows you to get a full refund or exchange for any product that you are not happy with. From receipt of order you have 14 days to return items with proof of purchase.
Returned items must be in new, unworn condition, with tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour.
We offer no refunds on SALE ITEMS.
Returning/Exchanging an item
To return/exchange an item, fill in the enclosed returns note with all relevant information and return with the item to 153-155 Ocean Beach Road Sorrento, Victoria 3943 Australia.
Please return product to us by tracked mail and allow up to 2 weeks from the day you return your package for your account to be refunded.
Any refund will be automatically refunded to the service via which you have purchased.
If the item you are exchanging for is of lesser value than the original purchase, we will refund the difference to the service via which you have purchased.
Please Email us your questions or call us on 03 5984 0444.
We are open 7 days a week, 10am-5pm (EST).